Effective Date: October 3, 2025
Last Updated: October 3, 2025
Welcome to Riverside Medical Supply’s private ordering site (“Site”). By accessing or using this Site, you (“User,” “you,” or “your”) agree to comply with these Terms of Use. If you do not agree, you may not use this Site.
This Site is provided exclusively for authorized staff of the Department of Veterans Affairs (VA) and related contractors to process and manage orders.
1. Authorized Use
- You must be an authorized VA representative or contractor with valid credentials to access this Site.
- You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted under your account.
- Unauthorized access, sharing of login credentials, or misuse of this Site is strictly prohibited and may result in disciplinary action, termination of access, or legal consequences.
2. Compliance With HIPAA
- You agree to use this Site only in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), as well as applicable federal and state privacy and security laws.
- You may only access, use, and disclose Protected Health Information (PHI) as necessary for treatment, payment, or healthcare operations within your authorized role.
- Any unauthorized use or disclosure of PHI is a violation of federal law and may result in civil and criminal penalties.
3. User Responsibilities
By using this Site, you agree that you will:
- Access PHI and order records only for legitimate VA business purposes.
- Protect PHI from unauthorized access, use, or disclosure.
- Notify us immediately if you suspect unauthorized access to your account.
- Not use the Site for any fraudulent, unlawful, or malicious activity.
4. Our Responsibilities
We will:
- Maintain administrative, technical, and physical safeguards designed to protect PHI in accordance with HIPAA.
- Provide secure access to this Site for authorized VA staff.
- Restrict disclosures of PHI to those permitted under HIPAA and our Business Associate Agreement (BAA) with the VA.
5. Data Security & Availability
- We use encryption, access controls, and monitoring to protect PHI.
- While we strive to maintain continuous availability, we do not guarantee that the Site will always be operational or error-free.
- We are not liable for downtime, data loss, or service interruptions caused by factors beyond our control.
6. Intellectual Property
All content, design, software, and materials on this Site are owned by [Your Company Name] or licensed to us. You may use them only as necessary to perform authorized VA ordering functions.
7. Termination of Access
We reserve the right to suspend or terminate access to the Site for any user who violates these Terms of Use, HIPAA requirements, or engages in unauthorized activities.
8. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for indirect, incidental, or consequential damages arising out of your use of the Site.
- Our liability for direct damages is limited to the extent of services provided under our agreement with the VA.
9. Amendments
We may update these Terms of Use periodically. Changes will be effective immediately upon posting to this Site. Continued use of the Site constitutes acceptance of revised Terms.
10. Governing Law
These Terms are governed by and construed under the laws of the United States and applicable federal regulations.
11. Contact Information
Questions about these Terms of Use should be directed to:
Privacy & Compliance Officer
Riverside Medical Supply
10580 Newkirk St., Dallas, TX 75220
951-683-0018
info@riversidemedicalsupply.com