Refunds & Returns Policy
At RMS, we strive to make shipping as easy as possible. We process orders as quickly as we can (though special circumstances sometimes arise).
Orders are usually processed within 1-3 business days and shipping times are 1-5 business days in most cases (the total time to get your package may be 2-8 business days). Orders shipping to Hawaii, Alaska and APO/FPO locations can take up to 3 weeks. We normally ship using services offered by the United States Postal Service (USPS). Please note that orders may be received in more than one shipment.
FREE STANDARD SHIPPING usually takes 1-5 business days to reach its final destination. Shipping fee is calculated based on a flat rate shipping.
· We ship to all 50 states in the USA and to APO/FPO/DPO addresses abroad. Items are sent from our warehouse located in Dallas, Texas on a daily basis (Monday-Friday).
· RMS Products reserves the right to switch the shipping method to a more economical option for overweight packages.
DOT restrictions on air shipping
The U.S. Department of Transportation (DOT) prohibits air shipment of items that may contribute to a fire or other mishap during shipping.
Restricted items include:
Aerosol-type products or medications in pressurized spray cans, such as hairspray, shaving cream, and inhalers. Products that contain flammable, volatile or corrosive chemicals, such as fragrances, nail polish remover, and bunion treatments. RMS Products is committed to getting your order to you as quickly as possible, but also safely and responsibly, in compliance with DOT rules. That’s why we require ground-only delivery for orders that contain DOT-restricted products.
For questions regarding shipping options, call us toll-free at (951) 683-0018, or send us an e-mail at info@rms-products.com.
Address Corrections:
In the event that a package is returned to us marked as undeliverable, we reserve the right to charge the customer an additional fee upon confirmation of the corrected mailing address and our resending the package. Note: Fee to be the actual cost of shipping.
Returns and Credit
At RMS, our goal is to make sure customers are completely satisfied with their purchases. We will gladly accept returns and refill the order if the wrong product was shipped. We cannot accept returns where the item has been opened or used unless it is damaged or defective. We also reserve the Special orders are subject to a 50% restocking fee.
We provide free return shipping the wrong product was shipped or damaged or defective. Otherwise, a return shipping fee will apply.
Credit
Once we receive your returned item, our team will review your request and inspect the item within 1-5 business days. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.
If approved, the money will be refunded to your original method of payment within . All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
Any package that is refused or undeliverable due to insufficient address, or marked as unclaimed, is subject to a 15% restocking fee.
Your credit will be issued within 30 days of your return being received—we will also confirm the refund by email. For any product that is damaged or defective, please have the following information handy:
· Your Order Number
· The Damaged or Defective Item
· Your preference for Refund or Replacement
Return Instructions
Contact Customer Care to expedite the return in the most appropriate manner. You can reach us in three ways:
· Call to speak with one of our Customer Care representatives. We are open from 8:00AM-4:00PM EST, Monday to Friday. You can reach us toll-free at (951) 683-0018.
· E-Mail us at info@rms-products.com please include “RETURN” and the order number in the subject line.
· Chat with us to start your return
If you have any questions, please call us at (951) 683-0018.